#18-06 - Technical Production Manager and Systems Administrator 

This is a part time (10-15% time) position.

The Educational Gaming Environments group (EdGE) at TERC designs free-choice STEM learning games—games that are grounded in authentic STEM content and that people choose to play in their free time—and conducts research, using novel methods such as educational data  mining, to measure implicit learning in these games. We also work with educators to understand how that implicit learning can be leveraged to support classroom learning of the related STEMcontent. Currently, EdGE’s work is focused around a learning game called Zoombinis that focuses on Computational Thinking.

EdGE is looking to grow its team with a Technical Production Manager/Systems Administrator to perform a range of work related to architecture design and implementation, testing and evaluation, cost/requirements analysis, and technical support:

Systems configuration and maintenance

  • Configure servers and services to meet project needs
  • Perform operating system, application, and security updates
  • Implement and design backup strategies

Architectural design

  • Determine server sizing and design in AWS to meet workloads
  • Build server environment to meet expected performance (e.g., splitting up database servers when necessary, placing static assets in object storage, etc.)

Technical production management

  • Participate in project discussions and meetings and advise on technical needs planning and server maintenance/change management as required by content goals

Support and inform the design process for project technical work:

  • Gather project requirements, recommending prioritizations
  • Develop mock-up/prototypes reflecting requirements
  • Develop technical implementation recommendations

Support and inform the progress of ongoing project technical work:

  • Logistical level (track milestones, maintain schedules)
  • Convert logistical goals into technical tasks and set milestones
  • Execution level (review in-progress work and provide feedback)  

Ensure appropriate testing for ongoing project technical work: 

  • Define detailed testing concepts and scenarios 
  • Build automated testing suites to support ongoing verification of evolving software

Research, evaluate, recommend, and perform the acquisition, or development and maintenance of, tools outside the scope of standard TERC tools and software that are required for project technical work: 

  • Development environments
  • Testing and deployment frameworks
  • Third-party technical services

Required Skills:

Hands-on experience of Linux server administration, AWS administration, database and web server tuning, developing scripts, designing test scenarios, test execution, monitoring, analyzing results and reporting performance bottlenecks. Experience with Apache, MySQL, version control, load balancing, configuration management.

Participating in a team, identifying and anticipating technical needs from project planning, communication of those needs, and flexible thinking about when and how to meet those needs, working with others to figure out solutions.

This role may be on- or off-site. The time may fluctuate based on the needs of the EdGE projects.

Salary commensurate with experience and training. Competitive benefits package. Interested parties should send a cover letter and resume to by e-mail to:  Kelly_Paulson@TERC.edu.  No phone calls and no recruiter or agency inquiries please.  

#18-07 - Diversity, Equity, & Inclusion Officer

TERC’s principal goals include diversifying our staff, engaging staff in professional development, broadening our outreach into the communities we serve, and enriching our own workplace culture and understanding. With the creation of the DEIO position, we commit to equity, inclusion, and diversity in its many facets, including, but not limited to, race, ethnicity, gender identity, sexual orientation, disability, veteran status, national origin and religion. Presently, we are focusing our efforts on expanding our outreach into historically underserved racial/ethnic populations: African American, Latinx, Native American, and Asian/Pacific Islander communities.

The Diversity, Equity and Inclusion Officer will play a critical role in achieving our immediate and long-term goals. The individual in the DEIO position will: (1) assist the organization in attracting, retaining and fostering a diverse, inclusive workforce, (2) develop training and initiatives to strengthen and foster an open and inclusive work environment, and (3) connect TERC with new external partners that represent and/or support underserved and historically underrepresented communities.

The DEIO will be responsible for developing and crafting the overall vision and strategy for diversity based upon TERC’s stated mission and history of accomplishments to date. Priorities include working with staff to:

  • Develop and implement a plan to broaden TERC’s recruitment networks with the goal of increasing the number of staff from underserved communities across the organization.
  • Conduct assessments of current policies and practices, and recommend programs and structures that will enable TERC to strengthen and sustain a culture of inclusion and support for members of the TERC community from underserved populations.
  • Build on recent efforts; develop TERC’s diversity, equity and inclusion strategy; design  initiatives; engage staff in professional development and translate goals into action steps.
  • Attend and contribute to diversity and equity outreach efforts, including education conferences; expand partnerships with community-based organizations, universities, funders and research organizations that work with underserved populations; and oversee and enhance TERC’s internship program (TERC Scholars Program), initiated in 2017.
  • The DEIO will initially work with Principal Investigators to gain insight into TERC's culture and staff, its research and development work and the opportunities and challenges of a grant-based, soft-money organization. The DEIO will team with the Director of Human Resources and the Diversity Council to further develop TERC's recruitment resources and retention plan, and will work with staff on its implementation.
  • The ability to raise awareness of and garner support for attainment of diversity, equity and inclusion goals is fundamental to the success of this new role at TERC.

Education, Experience, and Skill Requirements:

  • A Master’s degree and a minimum of four years of successful experience directing or leading diversity, equity and inclusion functions and related outreach efforts in organizations.
  • A fundamental understanding of current issues and challenges facing individuals from underserved communities; familiarity with the key processes in recruitment and promotion focusing on individuals from underserved communities; the ability to develop knowledge of, respect for, and skills to engage with people from different cultures and backgrounds.
  • Demonstrated experience applying diversity, equity and inclusion theories, principles, and practices.
  • Demonstrated experience educating, coaching, and consulting with staff and co-workers on diversity, equity and inclusion issues.
  • Ability to communicate the critical relevance of diversity, equity and inclusion in organizations.
  • Ability to function as an organizational change agent seeking increased alignment with stated diversity, equity and inclusion values.
  • Ability to establish TERC’s diversity vision and support the attainment of diversity, equity and inclusion strategies as a fundamental component of TERC’s mission.
  • Strong organizational skills with the ability to successfully manage multiple projects simultaneously.
  • Strong leadership and coordination skills, particularly the ability to engage others by using democratic principles while serving as the key decision maker.
  • Ability to establish credibility and confidence with stakeholders.
  • Exceptional collaboration and problem-solving skills, and the ability to effectively engage with all personnel within the organization.
  • Excellent written and verbal communication and presentation skills.
  • Ability to work independently with minimal guidance and/or supervision.

We will consider applicants seeking an 80-100% position.  The salary range is $90,000 - $105,000, commensurate with experience. Competitive benefits package. Please submit the following via email to hr_apply@terc.edu:

  • A resume or curriculum vita;
  • Statement of interest; and
  • Describe a challenge you encountered in your role as a change agent for diversity, equity and inclusion, how you responded and what you learned (two pages maximum).

Applications are due by 5:00 on Friday May 18th.  No phone calls and no recruiter or agency inquiries please.

#18-11 - Marketing/Communications Manager

Technical Education Research Centers, Inc. (TERC), an innovative 501c3 not-for-profit organization focused on STEM education research and development and located in historic, college-rich Cambridge, MA, is seeking a Marketing/Communications Manager. The person in this role will report to the President and will manage two part-time communications staff.

Founded in 1965, TERC is committed to improving math and science education for all learners. TERC works at the frontiers of theory and practice to: contribute to a deeper understanding of learning and teaching; enhance instruction through teacher professional development; develop ways of applying new technologies to education; create curricula and other products; and support curricular and pedagogical reform, both in school and informal settings. TERC programs involve learners of all ages—early childhood, K-12, undergraduate, graduate, and adult education.

TERC imagines a future in which learners from diverse communities engage in creative, rigorous, and reflective inquiry as an integral part of their lives—a future where teachers and students alike are members of vibrant communities where questioning, problem solving, and experimentation are commonplace.  This vision is grounded in the belief that science and math literacies are vital for strengthening and preserving a democratic society.

About the Position

You will be responsible for developing and implementing TERC’s internal and external marketing and communications strategies and plans, supporting the President’s communications needs and providing support to researchers in their grant writing, fund raising and professional activities.

 With a high degree of self-motivation, independence, creativity and collaboration with others, you will direct or perform the following:

  • Strategize with senior management and communications staff to set vision, direction, strategy, and goals for organization-wide digital and print collateral. Establish and implement the organization’s strategic and annual marketing and communications plan(s) to broaden awareness of TERC’s expertise and research, development and evaluation capabilities and expand partner and funder networks. 
  • Work with the Office of the President and senior management, plan and manage the strategic roll-out of new branding and positioning frameworks to refresh organization-wide digital and print content systems.
  • Supervise and provide support and guidance to Communications team. Collaborate with TERC researchers. Identify and manage consultants/vendors needed to supplement staff expertise.
  • Research, draft/propose, implement and evaluate organizational policies and metrics related to marketing and communications.
  • Collaborate with TERC researchers to help translate their expertise/work into messaging that will be persuasive with multiple audiences and that supports their grant writing, fundraising, and professional activities.
  • Manage the organization’s website and social media presence, working with research teams to develop and maintain content. Coordinate with research teams on consistent branding for program websites.
  • Oversee, manage, implement and maintain communication activities for gathering and synthesizing information in order to describe and promote and present the work of the organization via multiple media platforms.
  • Conceptualize, prepare content, and/or manage the production of all TERC digital and print media including the semi-annual magazine Hands On!.
  • With the President, serve as the organizational spokesperson and lead point-of-contact for inquiries from the public and the media and conducts media outreach.
  • Advise and assist the President on internal and external communications.
  • Ensure that TERC and its work are represented at relevant public forums, conference, events, and meetings.
  • Draft, prepare, propose, and manage annual marketing and communications budget.

Education, Experience, and Skill Requirements:

  • B.S. in business, communications, marketing, or public affairs and 5 years of relevant work experience, ideally in a not-for-profit and/or educational setting.
  • Possess outstanding writing skills, be an excellent communicator, problem solver and strategic thinker.
  • Experience is required in writing and producing marketing content, conceptual design, and social media content as well as familiarity with newswire tools and networks.
  • Intellectually curious, adept with technology, possess a “can do” attitude, be able to work independently, have strong staff and project management skills and be able to deliver results within a highly collaborative consensus-oriented organization.
  • The ability to choose from among a range of established and innovative Marketing/Communication practices, analyzing marketing and communication trends while balancing pragmatic and strategic cost considerations.
  • An understanding of the academic, educational and R&D world in which TERC operates is highly desirable.
  • Strong organizational skills with the ability to successfully manage multiple projects simultaneously.
  • Strong leadership and coordination skills, particularly the ability to engage others by using democratic principles while serving as the key decision maker.
  • Ability to work independently with minimal guidance and/or supervision.
  • Highly comfortable with common computer applications and office equipment and familiar with graphics software and web tools. 
  • Ability to travel periodically.

This is a 100% of full time position. The salary range is $78,000-$88,000, commensurate with experience.  Competitive benefits package.  Please submit the following via email to MarComm2018@terc.edu:

  • A resume or curriculum vita;
  • Statement of interest; and
  • A writing sample that demonstrates marketing and communications expertise (two pages maximum).

Applications are due by 5:00 on Friday July 6th.  No phone calls and no recruiter or agency inquiries please.

TERC is an equal opportunity employer, and is actively seeking to diversify its staff.  We place a high priority on developing a staff that reflects the diverse communities we serve.  We encourage people from all backgrounds to apply.

HR Admin